Complain ERP
ComplaintERP is a secure, all-in-one platform designed to streamline complaint and AMC management for businesses. With role-based access for Admins, Engineers, and Managers, you can track complaints, assign tasks, and monitor progress in real-time. Manage AMC contracts effortlessly, track payments, and stay on top of renewals, all while accessing detailed reports and dashboards for quick insights. Simplify operations, improve response times, and ensure customer satisfaction with a system built for efficiency and transparency.
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About Project
Location
Surat
Industry
Diamond Industry
Project Duration
6 Months
Team Members
2 People
The Challenge & Their Solution
Role-Based Access Control Complexity
Managing different user roles with different permissions can become complex and prone to bugs.
Implement a centralized role management system using middleware. Use RBAC design pattern. Maintain a permissions matrix for clear role capabilities.
Real-time Complaint Assignment Notifications
Ensuring reliable, real-time notifications via Firebase Cloud Messaging when complaints are assigned or updated.
Use Firebase tokens to identify user devices. Implement retry logic for failed notifications. Create a notification log system to monitor delivery. Offer users the option to enable/disable notifications in settings.
Managing Complaint Lifecycle
Engineers may forget to update complaint statuses, or inconsistent status updates can cause confusion.
Use status enforcement rules. Send reminder notifications if a complaint is pending for too long. Track and display status update timestamps and logs.
Data Backup & Security
Data loss or unauthorized access can be critical.
Set up automatic backups for the database. Encrypt sensitive data. Use SSL and secure authentication protocols . Perform regular security audits.
Cross-platform Notification Issues
Push notifications may behave differently on Android and iOS.
Use Firebase Debugging tools to monitor notification behavior. Test on both platforms before release. Follow platform-specific FCM guidelines.
Payment Tracking
Difficulty in managing and tracking AMC payments manually.
Integrate with a payment gateway or at least provide structured payment forms. Add payment status filters. Generate AMC payment reports for admins and finance.
AMC Contract Management
Managing AMC durations, renewals, and linking with companies or complaints can get complex.
Automate AMC expiry reminders. Maintain AMC status labels . Link each AMC to its respective company, complaints, and payment history.
Company & User Data Organization
As the number of companies and users grows, searching and managing them becomes harder.
Implement search, filter, and sorting options for all listings. Use pagination and lazy loading to improve performance. Enable company-specific views for complaints and AMC.
Key Features
Reports & Dashboard
View total complaints, track status breakdowns, monitor due or expired AMCs, and evaluate engineer performance—all from one intuitive dashboard.
Settings
Easily manage app settings, configure default complaint values like status and priority, and customize notification preferences to keep your team informed and operations running smoothly.
AMC (Annual Maintenance Contract) Management
Efficiently manage Annual Maintenance Contracts by creating and assigning AMCs to companies or clients, tracking start and end dates, monitoring contract status, handling renewals, and keeping a close eye on payments—all in one centralized platform.
User Roles & Authentication
Securely manage access with role-based authentication for Admins, Complaint Teams, Managers, and Engineers. Ensure that each user has the right permissions, while keeping your system safe with robust login and authentication controls.
Payment Management
Easily manage AMC payments by tracking their status—Paid, Pending, or Overdue. Access detailed payment histories per AMC or company and generate comprehensive reports for accurate financial oversight.
Company Management
Effortlessly add and manage companies, link them with AMC contracts, and view a complete history of complaints and AMC records for each company—all in one place.
Complaint Management
Easily add and assign complaints to engineers, set priorities or types, and track the full history of updates. Attach images or documents when needed, and quickly filter or search complaints for efficient resolution.
Complain ERP
Client Success Stories
Real stories from clients who scaled faster and smarter with CodeChain’s custom software solutions.
CodeChain Technologies delivered a robust, scalable platform tailored exactly to our business needs. Their team was responsive, proactive, and technically sharp throughout the entire project. From planning to post-launch support, everything ran smoothly. We appreciated their clear communication, attention to detail, and genuine investment in our success. We’d recommend them to any company looking for a serious software partner.
Keyur Sukhadiyaa
Owner, SK Air Conditioner
We partnered with CodeChain to build a full-stack web and mobile application. They understood our product vision instantly and delivered an intuitive user experience backed by solid code. Their agile process kept us informed every step of the way. We launched on time with no major issues and excellent performance. CodeChain is a true partner, not just a development vendor.
Kishan Mangukiya
Trustee, The Radiant International School
CodeChain helped us modernize and integrate several legacy systems across our departments. Their team brought creative technical solutions to complex problems, delivered on schedule, and exceeded our expectations. Internal adoption has been high, and the performance gains are measurable. Their ability to align with our goals made all the difference. We plan to continue working with them on future projects.
Kartik Donda
Owner, MacSwin Technology
CodeChain helped us transform our MVP into a production-ready SaaS platform. Their engineers brought structure, clean code, and speed to the table. They didn’t just execute tasks — they contributed ideas and solutions that improved the final product. The platform now runs smoother, scales better, and looks more polished than we imagined. Great team, great results.
Anil Tarpara
Owner, MAK Tech
CodeChain built us a custom applicant tracking system that fit our hiring process perfectly. The dashboard is intuitive, the filters are smart, and we’ve cut our screening time in half. Their team was quick to understand our needs and delivered without a single delay. It’s rare to find a dev partner who gets both UX and business logic.
Rakesh Patil
Owner, Battle Village
Our online store couldn’t keep up with growing demand. CodeChain built a custom e-commerce backend that’s fast, scalable, and easy for our team to manage. They also integrated it with inventory systems and payment gateways flawlessly. Sales are up, downtime is gone, and our customer experience is better than ever. Professional, precise, and reliable.
Karan Bengani
Owner Kracknow
We needed to eliminate manual workflows across several departments. CodeChain designed a suite of internal tools that automated reporting, approvals, and document management. The time saved has been enormous — our teams are now focused on strategy instead of repetitive tasks. They’re technical experts who genuinely care about business outcomes.
Sagar Vaghasiya
Owner ZLine Laser technology
CodeChain built a custom mobile app for our large-scale conference, including ticketing, live updates, and networking features. Attendee feedback was overwhelmingly positive, and we were able to manage everything from a single admin dashboard. They delivered exactly what we needed, on time and within budget. Looking forward to working with them again.
Patrick Kepert
Mobile App for Events
What our clients say
CodeChain Technologies delivered a robust, scalable platform tailored exactly to our business needs. Their team was responsive, proactive, and technically sharp throughout the entire project. From planning to post-launch support, everything ran smoothly. We appreciated their clear communication, attention to detail, and genuine investment in our success. We’d recommend them to any company looking for a serious software partner.
Keyur Sukhadiyaa
Owner, SK Air Conditioner
We partnered with CodeChain to build a full-stack web and mobile application. They understood our product vision instantly and delivered an intuitive user experience backed by solid code. Their agile process kept us informed every step of the way. We launched on time with no major issues and excellent performance. CodeChain is a true partner, not just a development vendor.
Kishan Mangukiya
Trustee, The Radiant International School
CodeChain helped us modernize and integrate several legacy systems across our departments. Their team brought creative technical solutions to complex problems, delivered on schedule, and exceeded our expectations. Internal adoption has been high, and the performance gains are measurable. Their ability to align with our goals made all the difference. We plan to continue working with them on future projects.
Kartik Donda
Owner, MacSwin Technology
CodeChain helped us transform our MVP into a production-ready SaaS platform. Their engineers brought structure, clean code, and speed to the table. They didn’t just execute tasks — they contributed ideas and solutions that improved the final product. The platform now runs smoother, scales better, and looks more polished than we imagined. Great team, great results.
Anil Tarpara
Owner, MAK Tech
CodeChain built us a custom applicant tracking system that fit our hiring process perfectly. The dashboard is intuitive, the filters are smart, and we’ve cut our screening time in half. Their team was quick to understand our needs and delivered without a single delay. It’s rare to find a dev partner who gets both UX and business logic.
Rakesh Patil
Owner, Battle Village
Our online store couldn’t keep up with growing demand. CodeChain built a custom e-commerce backend that’s fast, scalable, and easy for our team to manage. They also integrated it with inventory systems and payment gateways flawlessly. Sales are up, downtime is gone, and our customer experience is better than ever. Professional, precise, and reliable.
Karan Bengani
Owner Kracknow
We needed to eliminate manual workflows across several departments. CodeChain designed a suite of internal tools that automated reporting, approvals, and document management. The time saved has been enormous — our teams are now focused on strategy instead of repetitive tasks. They’re technical experts who genuinely care about business outcomes.
Sagar Vaghasiya
Owner ZLine Laser technology
CodeChain built a custom mobile app for our large-scale conference, including ticketing, live updates, and networking features. Attendee feedback was overwhelmingly positive, and we were able to manage everything from a single admin dashboard. They delivered exactly what we needed, on time and within budget. Looking forward to working with them again.
Patrick Kepert
Mobile App for Events
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