All-in-one POS & business management solution for restaurants, cafes, hotels, and more. Manage billing, orders, inventory, and customer engagement efficiently.
View WebsiteA renowned multi-outlet restaurant chain approached us with a vision to strengthen customer engagement and loyalty using a personalized, automation-driven rewards experience. The goal was to build a smart POS system that manages rewards, billing, orders, and customer engagement in real-time across all physical locations.
Singapore
Food & Beverage (Hospitality)
2 Months
2 People
WhatsApp Cloud API, Twilio, Google Sheets, Webhooks
The restaurant chain lacked a centralized way to track returning customers and reward them across multiple outlets.
The system needed to verify spending through receipt uploads via WhatsApp and map that data to loyalty points accurately.
Gathering customer feedback and Google reviews was entirely manual, leading to inconsistent review generation and delayed responses.
Each outlet needed a unified but outlet-specific experience via the same chatbot with easy QR code onboarding.
The restaurant chain lacked a centralized way to track returning customers and reward them across multiple outlets.
The system needed to verify spending through receipt uploads via WhatsApp and map that data to loyalty points accurately.
Gathering customer feedback and Google reviews was entirely manual, leading to inconsistent review generation and delayed responses.
Each outlet needed a unified but outlet-specific experience via the same chatbot with easy QR code onboarding.
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