At CodeChain, we strive to ensure complete satisfaction with our services and products, including web development, mobile apps, AI, ML, and enterprise solutions. This Return & Refund Policy explains the process and conditions for requesting refunds.

1. Service-Based Refunds

Refunds are considered only for services not delivered as per agreed specifications or if there is a failure to meet project deadlines caused by CodeChain.
Requests for refunds must be submitted in writing within 7 days of project delivery.
Refunds will be processed after review and approval by the CodeChain management team.

2. Product-Based Refunds

For any software or digital product purchased from CodeChain, refunds are applicable if the product is defective or not as described.
Refund requests must be submitted within 7 days of purchase.
Digital products that have been downloaded or accessed cannot be refunded unless there is a proven defect.

3. Non-Refundable Services

Consultation, customization, and one-time services that have already been fully delivered and approved are non-refundable.

4. How to Request a Refund

Contact CodeChain via email at contact@codechain.in.
Provide order/project details and reason for refund.
The CodeChain team will review and respond within 5 business days.

5. Refund Processing

Approved refunds will be processed using the original payment method.
Refunds may take 5–10 business days to reflect depending on the payment provider.

6. Changes to This Policy

CodeChain reserves the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page with the updated effective date.

7. Contact Information

For any questions or concerns regarding this Return & Refund Policy, please contact us:
Email: contact@codechain.in
Phone: +91 261 356 0 756